Frequenly Asked Questions

When will you ship my order?

Most orders will be shipped on next business day, but sometimes it takes up to 3 business days for us to ship an order. We will dispatch the shipment information (tracking number) to your email, please check your spam folder if you do not see it at inbox.

Is the package discreet?

Yes, every package shipped from us is discreet. There is no product or company information on the package.

I did not receive order confirmation

We will send order confirmation email to the email address you use to place the order. Please check spam folder if you do not see it at inbox. The order confirmation emails are sent within 30 minutes by our system after the order is placed.

Can I cancel my order?

Yes, you can cancel the order as long as its status is Processing, that means we have not shipped it yet, and a full refund will be issued to you. For orders status’s  Shipping or Shipped, refund can be issued only after package returns to our warehouse. For more information please read this link.

How to track my package?

We will send you email with the tracking information and tracking link after shipment, please check spam folder if you do not see it at inbox.

Can I return my sex toy?

If a sex toy is in original packing, un-opened, you can apply return for it.

We do not accept used items for return or exchange.

If an item arriving damaged, you can get a replacement or refund.

For more information, please read this link.

How long does delivery take?

Delivery varies depending on different locations. For Continental US orders, delivery time is 5-10 business days for standard shipping(free), 3-5 business days for expedite shipping. For other locations, please read more information on this link.