Frequenly Asked Questions

Is it the official site for the rose toy™?

Yes, is the official site for the rose toy™. The rose toy™ is a sucking and vibrating based vibrator sex toy for women. Rose Toy Official® is the legit website to buy the original rose toy as well as other rose-shaped vibrators.

When will you ship my order?
  • All orders will be shipped within 1-2 business days after payment confirmed.
  • Warehouse does not work on weekends, orders placed on weekends will be shipped on Monday.
  • We will dispatch the shipment information (tracking number) to your email, please check your spam folder if you do not see it at inbox.
Where do you ship from?

We ship from New York and Los Angeles.

Is the package discreet?

Yes, every package shipped from us is discreet. There is no product or company information on the package.

I did not receive order confirmation
  • We will send order confirmation email to the email address you use to place the order.
  • Please check spam folder if you do not see it at inbox.
  • The order confirmation emails are sent within 30 minutes by our system after the order is placed.
  • If you believe there is a typo in the email address, so you can not get order confirmation email. Please contact us at this page to correct it.
Can I cancel my order?

Yes, you can cancel the order as long as its status is Processing, that means we have not shipped it yet, and a full refund will be issued to you. For orders status’s  Shipping or Shipped, refund can be issued only after package returns to our warehouse. For more information please read this link.

How to track my package?

We will send you email with the tracking information and tracking link after shipment, please check spam folder if you do not see it at inbox.

Can I return my sex toy?

If a sex toy is in original packing, un-opened, you can apply return for it.

We do not accept packing-opened product for return or exchange.

If an item arriving damaged, you can get a replacement or refund.

For more information, please read this link.

How long does delivery take?
  • For USA, 3-5 business days.
  • For Canada, 2-7 business days.
USPS shows the package delivered, but i did not get it

In some areas USPS does not work efficiently, their tracking information shows the package “delivered”, but recipients claim they did not receive the package. If it unfortunately happens to you, please contact your local post office, the sooner the better, because it might still be fresh in the post person’s mind. Here is a good article showing how to solve this problem in the states:

Does The Rose Toy™ Come with a Charger?

Yes, the rose toy™ as well as other rose-shaped toys all come with a charger, you do not need to buy a separate charger. We have the chargers for sale because some customers lost their chargers, and they need to buy a new charger.

Can I use my rose toy in the bathtub?

Yes, definitely, the rose toy™ is 100% waterproof. You can boldly use it in bathtubs and pools.

We have different rose toys, clit toys, sucking toys, all the toys are 100% waterproof.

Can the Rose Toy™ be submerged in water?

Yes, you can submerge the rose toy in water, because it is 100% waterproof.

We have different rose toys, rose clit sucker, rose clit stimulator, rose flower toy, adult rose toy, clit sucking rose, rose tongue toy, purple rose toy, red rose vibrator.