Yes, rosetoyofficial.com is the official site for the rose toy. The rose toy is a sucking and vibrating based vibrator sex toy for women. Rose Toy Official is the legit website to buy the original rose toy as well as other rose-shaped vibrators.

• All orders will be shipped within 1-2 business days after payment confirmed.
• Warehouse does not work on weekends, orders placed on weekends will be shipped on Monday.
• We will dispatch the shipment information (tracking number) to your email, please check your spam folder if you do not see it at inbox.

We ship from New York and Los Angeles.

Yes, every package shipped from us is discreet. There is no product or company information on the package.

• We will send order confirmation email to the email address you use to place the order.
• Please check spam folder if you do not see it at inbox.
• The order confirmation emails are sent within 30 minutes by our system after the order is placed.
• If you believe there is a typo in the email address, so you can not get order confirmation email. Please contact us at this page to correct it.

Yes, you can cancel the order as long as its status is Processing, that means we have not shipped it yet, and a full refund will be issued to you. For orders status’s  Shipping or Shipped, refund can be issued only after package returns to our warehouse. For more information please read this link.

We will send you email with the tracking information and tracking link after shipment, please check spam folder if you do not see it at inbox.

If a sex toy is in original packing, un-opened, you can apply return for it.

We do not accept packing-opened product for return or exchange.

If an item arriving damaged, you can get a replacement or refund.

For more information, please read this link.

• For USA, 3-5 business days.
• For Canada, 2-7 business days.

In some areas USPS does not work efficiently, their tracking information shows the package “delivered”, but recipients claim they did not receive the package. If it unfortunately happens to you, please contact your local post office, the sooner the better, because it might still be fresh in the post person’s mind. Here is a good article showing how to solve this problem in the states: https://www.usglobalmail.com/usps-says-delivered-but-no-package/

Yes, the rose toy as well as other rose-shaped toys all come with a charger, you do not need to buy a separate charger. We have the chargers for sale because some customers lost their chargers, and they need to buy a new charger.