Cancellation:

• Your order will be fully refunded if it is not shipped yet. The order status will show “processing” if it is not shipped. Most orders are shipped out in 24 hours after payment confirmed.
• If you want to cancel a shipped order, please wait to get the package delivered to you and apply a RMA. Please do not open the product packing if you want to return it. Shipping cost will be deducted from the refund.
• Please submit a help ticket from Contact Us if you decide to cancel the order.

Return:

(a) Return

We’re sorry to learn you’re not absolutely satisfied with your product. We endeavour to ensure that everything we produce is as pleasurable as it can possibly be, and since all our bodies are different, it can take some time to acclimatise to the unique sensations. Unfortunately, due to the highly intimate nature of our products, we are unable to accept returns once the packaging seal has been broken. We hope you understand that that’s in everybody’s best interest, and our goal is only to keep you, our customers, and our colleagues safe. 

(b) Damaged Products

Any items damaged on arrival can be returned for a full refund or replacement. Please note that if damage is only limited to the packing outside and the contents remain intact, products will not be considered damaged.

If you want to return your products, please contact us at support@rosetoyofficial.com.